#============================================================== # Ticket Support System #============================================================== #-------------------------------------- #=== Code Page and Language CL_LANGCODE "en" CL_LANGUAGE "English" CL_CODEPAGE "utf-8" #-------------------------------------- #-------------------------------------- #=== System`s depend strings RFSS_SYS_VeryShortName "RF" RFSS_SYS_ShortName "RFSS" RFSS_SYS_LongName "RoboForm Support System" RFSS_SYS_ProductName "RoboForm" RFSS_SYS_SupportEmail "ask@roboform.com" GSSS_SYS_VeryShortName "GS" GSSS_SYS_ShortName "GSSS" GSSS_SYS_LongName "GoodSync Support System" GSSS_SYS_ProductName "GoodSync" GSSS_SYS_SupportEmail "support@goodsync.com" #-------------------------------------- #=== Error & messages strings # ERR_NoSuchUser "Incorrect Login or Password." ERR_UserNotFound "The user not found." ERR_UserExists "The user with this email already exists: %1." ERR_WrongLogin "Incorrect Login or Password." ERR_MailNotSent "Mail was not sent." ERR_TicketDeleteFail "The ticket was not deleted." ERR_TicketNotFound "The requested ticket not found. Probably it had been deleted.
Go to the Tickets page to see the actual ticket list." ERR_TicketNotFound1 "The requested ticket (#%1) not found." ERR_TicketAnotherUser "You are not allowed to see or modify this ticket." ERR_WrongFileName "Wrong file name "%1"." ERR_WrongFileLength "The file "%1" is too big to be uploaded." ERR_FileUpload "File "%1" not uploaded." ERR_UploadTimeout "The file is too big or file upload timeout occured. The file has not been not uploaded." ERR_InvalidEmail "Invalid email: \"%1\"" ERR_EmptyMessage "Cannot send an empty message." ERR_EmptySubject "Please specify the subject." ERR_EmptyEmail "Please specify the user email." ERR_NonEmptyMessage "Warning: the message you've typed will be lost.\\nAre you sure you want to proceed?" ERR_FileNotFound "Sorry, the requested file "%1" is not found on the server." ERR_FileEmpty "The requested file "%1" is empty." ERR_CannotChangeToSameEmail "Cannot change email: the new email is the same as old." ERR_CannotMergeToSameEmail "Cannot merge users: the target user is the same as source user." MSG_RetypedNotMatch "Retyped password doesn't match." MSG_WrongOld "Wrong old password" MSG_PasswordChanged "Password changed" MSG_WrongPasswordTyped "Wrong password" MSG_UserDeletedOk "The User %1 has been deleted." MSG_TicketClosedOk "The ticket #%1 has been closed." MSG_TicketDeletedOk "The ticket #%1 has been deleted." MSG_TicketMemorizedOk "The ticket #%1 has been marked." MSG_TicketUnMemorizedOk "The ticket #%1 has been unmarked." MSG_TicketMonitoredOk "The ticket #%1 has been put on monitoring." MSG_TicketUnMonitoredOk "The ticket #%1 has been removed from monitoring." MSG_TicketAlsoMemorizedOk "Also the ticket #%1 has been marked." MSG_TicketAlsoUnMemorizedOk "Also the ticket #%1 has been unmarked." MSG_TicketAcknowledgedOk "You've acknowledged the ticket #%1." MSG_TicketSubjectChanged "The subject of the ticket #%1 has been changed." MSG_TicketCreatedOk "The ticket #%1 has been created." MSG_ReplyOk "Your reply to the ticket #%1 has been saved and sent to the user." MSG_NoteOk "Your note has been saved to the ticket #%1 and sent to %2." MSG_RedirectOk "The ticket #%1 has been redirected to %2." MSG_AssignOk "The ticket #%1 has been assigned to category %2." MSG_SendCCOk "The CC has been sent to the operator %1." MSG_MessageDeletedOk "The EmMessage %1 has been deleted." RFSS_MSG_UserMsgOk "Your message has been put in the ticket #%1. When Support Operator replies to it, you will receive reply by email.
You can also check for reply in RFSS, just login using your email." GSSS_MSG_UserMsgOk "Your message has been put in the ticket #%1. When Support Operator replies to it, you will receive reply by email.
You can also check for reply in GSSS, just login using your email." MSG_IncomingMessages "There are tickets awaiting reply." MSG_BackupOk "Backup of the DB has been made. " MSG_AutocloseOk "Also there have %1 ticket(s) been autoclosed." MSG_EmptyMessageSubmitted "Warning: No message has been added to the ticket #%1, since you have submitted an empty message." MSG_CannotWriteFile "Cannot write to file %1 due to server error." MSG_SettingsChangedOk "The settings are successfully changed." MSG_DraftSaved "Your draft has been saved to the ticket %1." MSG_DescriptionAssigned "Your description has been assigned to the ticket %1." RFSS_MSG_MailPassword_subj "Your RoboForm Support System password" RFSS_MSG_MailPassword_message "Dear %1,\n\n %2\n You can set/modify/clear the password at the Settings page of RFSS after login.\n\nBest regards,\nRoboForm support.\n" RFSS_MSG_MailPasswordIs "Your password to RoboForm Support System (RFSS) is: %1" RFSS_MSG_MailPasswordBlank "Your password to RoboForm Support System (RFSS) is blank now." GSSS_MSG_MailPassword_subj "Your GoodSync Support System password" GSSS_MSG_MailPassword_message "Dear %1,\n\n %2\n You can set/modify/clear the password at the Settings page of GSSS after login.\n\nBest regards,\nGoodSync support.\n" GSSS_MSG_MailPasswordIs "Your password to GoodSync Support System (GSSS) is: %1" GSSS_MSG_MailPasswordBlank "Your password to GoodSync Support System (GSSS) is blank now." MSG_PasswordMailed "Email with password has been sent" MSG_PasswordMailedError "Can't send email to you." MSG_FAQsDeletedOk "The FAQ section %1 has been deleted." #------------------------------------------- #=== Action strings (to describe the track) # ACTION_He_Replied "%1 replied" ACTION_He_Wrote "%1 wrote" ACTION_He_PutNote "%1 put a note" ACTION_He_ClosedTicket "%1 closed the ticket" ACTION_You_Replied "You replied" ACTION_You_Wrote "You wrote" ACTION_You_PutNote "You put a note" ACTION_You_ClosedTicket "You closed the ticket" ACTION_Your_Draft "Your draft (preview)" ACTION_YourDraftNote_User "Note: the preview of your draft is invisible for supporters.
To finalize it: uncheck "Draft" and submit again." ACTION_YourDraftNote_Op "Note: the preview of your draft is invisible for user." #------------------------------------------- #=== Labels and auxiliary texts # LABEL_ContactInfo "Contact information" LABEL_NewPass "New password" LABEL_NewPassAgain "New password (retype)" LABEL_OldPass "Current password (blank if none)" LABEL_ChangePassword "Set/Change password (optional)" LABEL_Navbar_Tickets "Tickets:" LINK_Navbar_MyAndNew "New" LINK_Navbar_Grouped "Grouped" LINK_Navbar_Open "Open" LINK_Navbar_Closed "Closed" LINK_Navbar_Marked "Marked" LINK_Navbar_Monitored "Monitored" LINK_Navbar_Overdue "Overdue" LINK_Navbar_All "All" LINK_Navbar_MyTickets "My" LINK_Navbar_OpTickets "==> Operators' tickets" LINK_Navbar_Operators "Operators" LINK_Navbar_StandardReplies "Std.replies" LINK_Navbar_Statistics "Statistics" LINK_Navbar_RfsConverter "RFS converter >>" LINK_Navbar_Groups "Groups" LINK_Navbar_GroupsStatistics "Groups Statistics" LINK_Navbar_CreateTicket "Create ticket" LINK_Navbar_Settings "settings" LINK_Navbar_Settings1 "Settings" LINK_Navbar_Logout "logout" LINK_Navbar_FAQEditor "FAQ Editor" LINK_TicketsOfThatUser "See all the tickets of that user" LINK_AllYourTickets "See your tickets" LINK_GoTop "Scroll to top" LINK_NewTicket "Open a new ticket" LINK_PrintablePage "Printable version of this page >>" LINK_AttachFiles "Attach files >>" LINK_ModifyAttachment "Modify attachment >>" LABEL_NoFilesAttached "No files" LINK_CreateSub "Create subcategory >>" LINK_HideCategories "Advanced" LINK_ShowCategories "Advanced" RFSS_TEXT_See_Attached_Files "There are some file(s) attached - Log in RFSS to see them." GSSS_TEXT_See_Attached_Files "There are some file(s) attached - Log in GSSS to see them." TEXT_PhoneNone "none" TEXT_User "User" # Who answered last? TEXT_Me "me" # To whom redirected? TEXT_Me1 "me" TEXT_BadModulesRunning "You have the following suspicious modules running on your computer:" TEXT_ThankYou "Thank you for your message." LINK_BadModules "Bad Modules" LABEL_BadModulesDesc "Click to copy BadModules to clipboard" CONFIRM_DeleteOperator "Delete the operator \"%1\"?" CONFIRM_Delete "Delete the item?" CONFIRM_CloseTicket "Do you really want to close the marked ticket "%1"?" CONFIRM_DeleteTicket "Do you really want to delete the ticket "%1"?" CONFIRM_DeleteUser "Do you really want to delete the user "%1"?" TEXT_NoTickets "No tickets." TEXT_NoMessagesFound "No messages found." TEXT_NoMoreMessages "No more messages." TEXT_SearchMsgLimit "NB: Too many search results. Only the first &{show_count}; found messages shown!" TEXT_CloseTicket "When you think the problem is solved, close this ticket." TEXT_TicketClosed "This ticket is closed. But you may reopen it by posting an additional message here:" LABEL_ModifyTicket "Modify the ticket:" LINK_CloseTicket "Close" LINK_CloseNextTicket "Close&go next" LABEL_CannotClose "Cannot close: marked" LINK_UnmarkCloseTicket "Unmark&Close" LINK_UnmarkCloseNextTicket "Unmark&Close&go next" LINK_DeleteTicket "Delete" LINK_DeleteUser "Delete user" LINK_MemorizeTicket "Mark" LINK_UnMemorizeTicket "Unmark" LINK_MonitorTicket "Put on monitoring" LINK_UnMonitorTicket "Remove from monitoring" LINK_MoveToRTSS "Move to RTSS" LINK_MoveToGSSS "Move to GSSS" LABEL_SelectCategory "==> Select category" LABEL_Redirect "Redirect" LABEL_NoteText "Note text:" LABEL_CCToOperator1 "CC1:" LABEL_CCToOperator2 "CC2:" LABEL_To "To:" LABEL_RedirectTo "Redirect to:" LABEL_AssignTo "Assign to:" LABEL_NotAssigned "- Not assigned -" LABEL_User "User" LABEL_SelectOperator "Select an operator" LABEL_SelectParticipantsOperator "Operators participated" LABEL_SelectReply "Select a reply" LABEL_ReturnBack "Return back after submit" LABEL_SaveAsDraft "Draft" LABEL_SaveAsDescription "Tags & Description" LABEL_AddNewCategory "Add new category" LABEL_NewCategory "New category:" LABEL_IncludingSubcategories "Including subcategories" LABEL_ShowDescriptions "Show descriptions" LABEL_ReplyNik "Nick of reply:" LABEL_ReplyText "Text of reply:" LABEL_StandardReplies "Standard replies:" LABEL_Error "Error:" LABEL_AttachedFiles "Attached file(s):" LABEL_EnterEmail "Your e-mail:" LABEL_EnterPassword "Password:" LABEL_EnterPassword_Optional "Password (optional):" LABEL_MailMePassword "The password will be sent to %1" LABEL_Email "E-mail:" LABEL_AllowedTickets "Allowed tickets:" TEXT_DefaultAllowedTickets "%1 tickets allowed by default" LABEL_Phone "Phone:" LABEL_Name "Name:" LABEL_Tags "Tags:" LABEL_Subject "Subject:" LABEL_TicketId "Ticket ID:" LABEL_Category "Category:" LABEL_Author "Author:" LABEL_Message "Message:" LABEL_NewMessage "New message:" LABEL_Note "Note:" LABEL_DescriptionText "Description text:" LABEL_AllOperators "all" LABEL_Messages "The messages:" LABEL_Files "File(s) to attach:" LABEL_FilesWarning "The size of each file must be
less then &{max_uploadfile_size}; bytes." LABEL_NumericalOrder "Order:" LABEL_Search "Search: type a keyword or a 4-digit Ticket ID here:" LABEL_Search1 "Search:" LABEL_SearchByIdOrKeyword "ID or Keyword:" LABEL_SearchByNameOrEmail "Name / Email:" LABEL_SearchInsideUser "In Operator's messages" LABEL_SearchIn "Search in:" LABEL_SearchInMsgs "Messages / #" LABEL_SearchInModules "modules" LABEL_SearchInBoth "both" LABEL_SearchInIP "ip" LABEL_EditEmail "(edit)" LABEL_IPAddress "IP address:" LABEL_FAQ_SECTION_TITLE "Section Title:" LABEL_FAQ_SECTION_POSITION "Position:" LABEL_FAQ_NEW_BLOCK "New block" TEXT_FAQ_TITLE "Top FAQ — read to save your time" TEXT_FAQ_OTHER_TITLE "Other FAQ Topics" TEXT_FAQ_OTHER_TXT "To save your time — please read the FAQ topics:" TEXT_FAQ_OTHER_LINK "RoboForm 7 / RoboForm Everywhere FAQ Topics" LABEL_Ticket_Id "ID" LABEL_Ticket_Subject "Subject" LABEL_Ticket_NumMessages "Msgs" LABEL_Ticket_ChangedBy "Last message by" LABEL_Ticket_ModifiedBy "Modified by" LABEL_Ticket_UserName "User name & Email" LABEL_Ticket_ChangeTime "Last message time" LABEL_Ticket_ChangeTimeUser "When the user applied" LABEL_Ticket_MyLastMessage "My last message time" LABEL_Ticket_OpLastMessage "&{selected_operator_name};'s
last message time" LABEL_Ticket_Operator "Last/Assigned operator" LABEL_App_Version "App version" LABEL_Ticket_Language "Lang" LABEL_Operator_Name "Name:" LABEL_Operator_JobTitle "Job title:" LABEL_Operator_Login "Login:" LABEL_Operator_Password "Password:" LABEL_Operator_Emgate "Emgate Operator:" LABEL_CopyName "Click to copy Name to clipboard" LABEL_CopyEmail "Click to copy Email to clipboard" LABEL_CopyPhone "Click to copy Phone to clipboard" LABEL_CopyTicketID "Click to copy TicketID to clipboard" LABEL_SearchName "Click to search Name in PUMS" LABEL_SearchEmail "Click to search Email in PUMS" LABEL_SearchOrderID "Click to search OrderID in PUMS" LABEL_LastMessage "The last message" LABEL_Details "add a message >>" LABEL_SendAsNote "Send as note (hidden from the user)" RFSS_LABEL_RF_Version "This field will be autofilled by RoboForm and sent also:" RFSS_TEXT_RF_Version "If not autofilled with RoboForm version number, paste all the info from "RoboForm > Help > About" here. You may upgrade RoboForm to the latest version. It must autofill that field." RFSS_TEXT_RF_Version1 "RoboForm version is not filled." GSSS_LABEL_RF_Version "Version info:" GSSS_TEXT_RF_Version "Paste version info from GoodSync :: Help -> About here" GSSS_TEXT_RF_Version1 "GoodSync version is not filled." LABEL_RF_Version1 "Version info:" LABEL_Legend "Legend:" #=== Ticket legend shown to user TEXT_Legend_Tickets_Replied "Replied to." TEXT_Legend_Tickets_Processed "Redirected." TEXT_Legend_Tickets_ByYou "Received." TEXT_Legend_Tickets_Closed "Closed." #=== Ticket legend shown to operator TEXT_Legend_Tickets_NeedReply "Tickets awaiting reply, not assigned." TEXT_Legend_Tickets_NeedReply1 "Tickets awaiting reply, assigned to another operator." TEXT_Legend_Tickets_Replied1 "Tickets replied to by you and/or another operator." TEXT_Legend_Tickets_Marked "Marked tickets." TEXT_Legend_Tickets_Monitored "Tickets put on monitoring (you will recieve an email notification whenever someboby puts a message to this ticket)." #=== Messages legend shown to user TEXT_Legend_Messages_Your "Your messages." RFSS_TEXT_Legend_Messages_OperatorS "RoboForm support replies." GSSS_TEXT_Legend_Messages_OperatorS "GoodSync support replies." TEXT_Legend_Messages_Status "Status change." TEXT_Legend_Tickets_Draft_User "Draft (preview) of your message." #=== Messages legend shown to operator TEXT_Legend_Messages_UserS "User messages." TEXT_Legend_Messages_OperatorS1 "Your or another support operator messages." TEXT_Legend_Messages_NotesAndStatus "Notes and status change messages." TEXT_Legend_Tickets_Draft "Draft (preview) of your message. Only you can see this message until it has been submitted." LABEL_BugState "Bug status:" LABEL_BugPriority "Bug priority:" LABEL_TicketDescription "Description:" LABEL_TicketSetDescriptionConfirm "Do you want to replace your message with description?" LABEL_SearchByTags "Search by tags:" LABEL_SearchByTagsClearList "clear list" LABEL_PUMSSearch "Search in PUMS" #------------------------------------------- #=== Listbar links & labels # LINK_Listbar_Begin "<< begin" LINK_Listbar_Prev "< prev" LINK_Listbar_Next "next >" LINK_Listbar_End "end >>" LABEL_TicketsShown "shown" #------------------------------------------- #=== Buttons # BUTTON_New "  new  " BUTTON_Back "<< back" BUTTON_Submit "submit" BUTTON_SaveAsDraft "Save draft" BUTTON_SubmitMark "submit&mark" BUTTON_SubmitUnmark "submit&unmark" BUTTON_SubmitGoPrev "submit&go prev" BUTTON_SubmitGoNext "submit&go next" BUTTON_SaveChanges "save changes" BUTTON_Cancel "cancel" BUTTON_Delete "delete" BUTTON_Create "create" BUTTON_AddNew "add new" BUTTON_AddNewOperator "add new operator" BUTTON_Search "search" BUTTON_Login "login" LINK_MailMePassword "I forgot the password" BUTTON_Wait "wait ..." BUTTON_Redirect "redirect" BUTTON_SendNote "send note" BUTTON_Acknowledged "acknowledged" BUTTONHint_Acknowledged "Remove "redirected" status of the ticket" BUTTON_NewSection "New section" BUTTON_SaveChanges "Save changes" BUTTON_CancelChanges "Cancel changes" BUTTON_Preview "Preview" LINK_Edit "edit >>" LINK_NewStdReply "Save the message as new std.reply >>" RFSS_LABEL_ShowRFVersion "Show RF version >>" RFSS_LABEL_HideRFVersion "Hide RF version <<" RFSS_LABEL_ShowRFVersionField "Show RF version field" GSSS_LABEL_ShowRFVersion "Show GS version >>" GSSS_LABEL_HideRFVersion "Hide GS version <<" GSSS_LABEL_ShowRFVersionField "Show GS version field" LABEL_FilterDLLs "Filter EXEs & DLLs" LABEL_InNewWindow "Results in a new window" #------------------------------------------- #=== Page titles # RFSS_TITLE_TSS "RoboForm Support System" GSSS_TITLE_TSS "GoodSync Support System" TITLE_TSS_PersonalData "@{TITLE_TSS}; : Personal data" TITLE_TSS_NewTicket "@{TITLE_TSS}; : New Ticket" TITLE_TSS_Operators "@{TITLE_TSS}; : Operators" TITLE_TSS_Groups "@{TITLE_TSS}; : Groups" TITLE_TSS_GroupsStatistics "@{TITLE_TSS}; : Groups for Statistics" TITLE_TSS_StdReplies "@{TITLE_TSS}; : Standard replies" TITLE_TSS_Statistics "@{TITLE_TSS}; : Statistics" TITLE_TSS_Settings "@{TITLE_TSS}; : Settings" TITLE_TSS_EditEmail "@{TITLE_TSS}; : Edit Email" TITLE_TSS_WhiteList "@{TITLE_TSS}; : White List" RFSS_TITLE_TSS_Add2WhiteList "RFSS : Add to Whitelist" GSSS_TITLE_TSS_Add2WhiteList "GSSS : Add to Whitelist" RFSS_TITLE_TSS_EmailGate "RFSS : Email gate" GSSS_TITLE_TSS_EmailGate "GSSS : Email gate" #--------------------GROUPS----------------- LABEL_GROUP_all "Operators list" LABEL_GROUP_members "Operators in group" LABEL_GROUP_list "Groups list" LABEL_GROUP_Name "Group name" LABEL_GROUP_CurName "Current name" #------------------------------------------- #=== Text strings # TEXT_SupportLanguages "We only provide support in English, Japanese, and Russian.
We're sorry about this inconvenience." CAPTION_AdminRealm "(admin realm)" RFSS_CAPTION_Welcome "Welcome to RoboForm Support System (RFSS)" RFSS_TEXT_ConsultFAQ "
Please click here to review our most Frequently Asked Questions about RoboForm v7.
These FAQs are likely to have an answer to your question.

Email address that you enter here identifies you to the system, so you should enter the same email here every time you login to RFSS.
* The email that you enter will also be used to send replies to you.
* We will not use this email address for spamming or advertising, it will be used only to send replies to your questions." RFSS_TEXT_ShouldEnterPassword "Your RoboForm Support account is protected by password that was set by you. Please enter the password." GSSS_CAPTION_Welcome "Welcome to GoodSync Support System (GSSS)" GSSS_TEXT_ConsultFAQ "

Use this system to:
* Ask pre-sales or payment-related question,
* Ask technical support question,
* Propose a feature or comment on the product.

We use web-based support system instead of email because:
* You can see the history of a support ticket,
* If your ISP does not deliver our reply to you, you can see our reply in GSSS,
* We can respond faster as several support representatives can handle one ticket.

Email address that you enter here identifies you to the system, so you should enter the same email here every time you login to GSSS.
* The email that you enter will also be used to send replies to you.
* We will not use this email address for spamming or advertising, it will be used only to send replies to your questions." GSSS_TEXT_ShouldEnterPassword "Your GoodSync Support account is protected by password that was set by you. Please enter the password." TEXT_DescribeCoredump "Your error report has been received.
Please enter your email below and proceed with creating a support ticket
to describe the sequence of actions that resulted in the crash." TEXT_DescribeLogAttach "Thank you! Please enter your email below
and proceed with creating a support ticket." TEXT_DescribeLogAttach2 "Your log is attached to the support ticket.
- Write your message here, and submit;
- OR select another existing ticket to post the message to,
- OR, for a new topic, create a new ticket." ERROR_LogAttachWrongCode "Error: You are using a wrong link." ERROR_LogAttachFileNotFound "Error: We cannot locate the log file. Why?
- An error happened while uploading the log.
- You are using an expired link." GSSS_ERROR_LogAttachTryAgain "Please try again: GoodSync -> Help -> Create Ticket..." CAPTION_PersonalData "Enter Your Contact Information" TEXT_PersonalData1 "This data will be used only for support purposes." CAPTION_NewTicket "New ticket" TEXT_NewTicket1 "Type your question or comment, report a bug, suggest a new useful feature, etc here:" TEXT_NewTicket2 "Create new tickets only for subjects not covered by existing tickets.
Do not create tickets that continue an existing ticket, instead add new message to the existing ticket." TEXT_NewTicketForbidden "You cannot create a new ticket if you have &{openticket_limit}; or more open tickets." TEXT_NewTicketAdmin "This form is to create a ticket as if it was posted by a user.
If there's no such user, he will be added to database." CAPTION_NewTickets "New tickets" CAPTION_NewAndMarkedTickets "Unanswered & Marked tickets" CAPTION_GroupedTickets "Grouped tickets" CAPTION_OpenTickets "Open tickets" CAPTION_ClosedTickets "Closed tickets" CAPTION_OverdueTickets "Overdue Tickets" TEXT_ClosedTickets "To add new message to the existing ticket (even if closed) or to browse messages in the ticket, click a ticket below.
A message added to a ticket makes the ticket active." TEXT_ClosedTickets1 "To add comment to a closed ticket, click this ticket in the list below and type in new message." CAPTION_MarkedTickets "Marked tickets" CAPTION_MonitoredTickets "Monitored tickets" CAPTION_RedTickets "Red tickets" CAPTION_AllTickets "All tickets" CAPTION_MyTickets "The tickets, I took part" CAPTION_OpTickets "The tickets of &{selected_operator};" CAPTION_Operators "Operators" TEXT_Operators "If password field left empty on submit, the password will remain without changes." CAPTION_StdReplies "Standard replies" TEXT_CommonReplies "Common standard replies" LABEL_ShowCommonReplies "Show common replies >>" LABEL_HideCommonReplies "Hide common replies <<" CAPTION_Error "An Error" CAPTION_SearchResults "Search Results" CAPTION_TicketsOfThatUser "All the tickets of that user" CAPTION_AllYourTickets "Your tickets" CAPTION_Statistics "Statistics" CAPTION_GroupsStatistics "Groups for Statistics" CAPTION_Settings "Settings" CAPTION_WhiteList "White List" CAPTION_WaitAttachFiles "Please wait while file '%1' is uploading." RFSS_TEXT_ProvideOrderID "Attention licensed users (RoboForm/RoboForm2Go PRO license holders)! For billing questions please provide your Order ID (10 digits) in the Subject." GSSS_TEXT_ProvideOrderID "Attention licensed users (GoodSync/GoodSync2Go PRO license holders)! For billing questions please provide your Order ID (10 digits) in the Subject." TEXT_BadTicket "The ticket #&{iid}; is written incorrectly due to connection error while creating the ticket. Click the button to delete the ticket." TEXT_EditEmail "Edit the user &{username};:" TEXT_EmailChanged "The email of the user &{username}; has been changed
from %1 to %2." TEXT_AllowedChanged "The allowed tickets of the user &{username}; has been changed
to %1." TEXT_Merge "Also merge the user &{useremail}; to the user %1" TEXT_UsersMerged "The user %1 merged
to the user %2." TEXT_DaysPassed "%1 days passed" TEXT_Spammer "This is a spammer" TEXT_SpammerChanged1 "Spammer status changed to spammer" TEXT_SpammerChanged2 "Spammer status changed to normal" RFSS_TEXT_MailSubjectReply "Reply from RoboForm Support" RFSS_TEXT_MailSubjectNotification "RoboForm Support notification" GSSS_TEXT_MailSubjectReply "Reply from GoodSync Support" GSSS_TEXT_MailSubjectNotification "GoodSync Support notification" TEXT_SettingsNotifyFromUser "Send me an email notification whenever a user has posted a message to my ticket." TEXT_SettingsNotifyRedirect "Send me an email notification whenever a ticket is redirected to me." TEXT_SettingsNotifyNumMsg "Show that number of the last messages in the ticket in the notification mail." TEXT_SettingsNotifyNewTicket "A short email notification can be sent whenever a user has posted a message to my ticket or created a new ticket." TEXT_SettingsEmailMisc "Enter your email address here to subscribe such the notifications." TEXT_SettingsTimeIntervals "Send me the messages within the checked time intervals only (EST):" TEXT_SettingsBusyTicket "Display \"Busy Ticket\" status." TEXT_SettingsShowLastMessage "Show popup with the last user message." TEXT_SettingsShowUserIP "Show the users' ip address." TEXT_SettingsShowCommonReplies "Show common standard replies in my list of standard replies." TEXT_SettingsShowLanguagesBar "Show Languages+Datetime toolbar." TEXT_SettingsSaveToClipBoard "Autosave the message text to clipboard before submit." TEXT_SettingsSortByLanguage "Sort tickets by language (show my language at the top)." TEXT_SettingsSortMyTicketsByGroup "Sort my/operator's tickets by status (yellow-green-blue-grey)." TEXT_SettingsAnswerToOperator "Answer tickets to operator." TEXT_SettingsColorizeOldNonAnsweredTickets "Colorize old non-answered tickets as red." TEXT_SettingsNotifyReopen "Notify me when a user re-opens a closed ticket last replied by me." TEXT_SettingsAdditionalGroups "Show the tickets of operators of the following Groups:" TEXT_MY_LIST_OF_USERS "My list of users" TEXT_EXPAND "expand" TEXT_COLLAPSE "collapse" TEXT_CHECK_ITEMS_TO_SHOW "check items to show" TEXT_ACTIONS_TO_ORDER_LIST "drag-n-drop items to order the list" #------------------------------------------- #=== Mail messages # # A message to an operator when a user answers to him: RFSS_MAIL_AdminNotify "Dear &{name};,\n\nA user \"&{username};\" has answered to the ticket \"&{subj};\" (#&{iid};).\nLogin the RFSS to see the ticket and to answer:\n&{golink};\n\nThese are the messages in the ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nRoboForm Support\n" # A reply-to-user message: RFSS_MAIL_Message "Dear &{name};,\n\nThank you for your message.\nWe have reviewed and responded to your message \"&{subj};\" (#&{iid};).\nIf you wish to reply you can do so by clicking the link below:\n&{golink};\n\nPlease DO NOT reply to this email, as only replies using the web\ninterface of RoboForm Support System will be answered.\n\nThese are the messages in the support ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nRoboForm Support\n&{RFSS_Signature};" # A reply-to-user message: RFSS_MAIL_EmgateMessage "Dear &{name};,\n\nThank you for your email. We have reviewed and responded to your message,\n it has been put to the ticket \"&{subj};\" (#&{iid};) of RoboForm Support System (RFSS).\nTo view the ticket and to reply, click:\n&{golink};\nDo NOT reply to this email, reply only using web interface of RoboForm Support System.\n\nThese are the messages in the ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nRoboForm Support\n&{RFSS_Signature};" # A message to user, notifying him about a new ticket opened RFSS_MAIL_NewTicket "Dear &{name};,\n\nRoboForm Support has opened new ticket \"&{subj};\" (#&{iid};) in RoboForm Support System (RFSS).\nThe ticket contains this message:\n&{message_list};\n====================================================================\n\nIf you want to see your ticket(s) online, click:\n&{golink};\nThere is no need to reply to this mail, wait for RoboForm Support operator reply to your message.\n\n--\nBest Regards,\nRoboForm Support\n&{RFSS_Signature};" # A message to user, notifying him about his email was changed RFSS_MAIL_EmailChanged "Dear &{name};,\n\nAccording to your request, your login to RoboForm Support System (RFSS)\nhas been changed from \"&{email_old};\" to \"&{email_new};\".\n\nPlease now use \"&{email_new};\" to login.\n\n--\nBest Regards,\nRoboForm Support\n&{RFSS_Signature};" # A message to user, notifying him about his 2 accounts were merged RFSS_MAIL_UsersMerged "Dear &{name};,\n\nAccording to your request, RoboForm Support has merged\ntwo your accounts in the RoboForm Support System (RFSS):\n\"&{email_old};\" and \"&{email_new};\".\n\nPlease now use \"&{email_new};\" to login.\n\n--\nBest Regards,\nRoboForm Support\n&{RFSS_Signature};" RFSS_Signature "\n--------------\nGet the latest RoboForm news and help us spread the word! Follow us on:\nFacebook: http://facebook.com/RoboForm\ntwitter: http://twitter.com/RoboForm\nRSS: http://www.roboform.com/rss/news.xml\n--------------\n" # A message to an operator when a user answers to him: GSSS_MAIL_AdminNotify "Dear &{name};,\n\nA user \"&{username};\" has answered to the ticket \"&{subj};\" (#&{iid};).\nLogin the GSSS to see the ticket and to answer:\n&{golink};\n\nThese are the messages in the ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nGoodSync Support\n" # A reply-to-user message: GSSS_MAIL_Message "Dear &{name};,\n\nThank you for your message.\nWe have reviewed and responded to your message \"&{subj};\" (#&{iid};).\nIf you wish to reply you can do so by clicking the link below:\n&{golink};\n\nPlease DO NOT reply to this email, as only replies using the web\ninterface of GoodSync Support System will be answered.\n\nThese are the messages in the support ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nGoodSync Support\n&{GSSS_Signature};" # A reply-to-user message: GSSS_MAIL_EmgateMessage "Dear &{name};,\n\nThank you for your email. We have reviewed and responded to your message,\n it has been put to the ticket \"&{subj};\" (#&{iid};) of GoodSync Support System (GSSS).\nTo view the ticket and to reply, click:\n&{golink};\nDo NOT reply to this email, reply only using web interface of GoodSync Support System.\n\nThese are the messages in the ticket, including the reply (&{num_messages}; last messages):\n&{message_list};\n====================================================================\n\n--\nBest Regards,\nGoodSync Support\n&{GSSS_Signature};" # A message to user, notifying him about a new ticket opened GSSS_MAIL_NewTicket "Dear &{name};,\n\nGoodSync Support has opened new ticket \"&{subj};\" (#&{iid};) in GoodSync Support System (GSSS).\nThe ticket contains this message:\n&{message_list};\n====================================================================\n\nIf you want to see your ticket(s) online, click:\n&{golink};\nThere is no need to reply to this mail, wait for GoodSync Support operator reply to your message.\n\n--\nBest Regards,\nGoodSync Support\n&{GSSS_Signature};" # A message to user, notifying him about his email was changed GSSS_MAIL_EmailChanged "Dear &{name};,\n\nAccording to your request, your login to GoodSync Support System (GSSS)\nhas been changed from \"&{email_old};\" to \"&{email_new};\".\n\nPlease now use \"&{email_new};\" to login.\n\n--\nBest Regards,\nGoodSync Support\n&{GSSS_Signature};" # A message to user, notifying him about his 2 accounts were merged GSSS_MAIL_UsersMerged "Dear &{name};,\n\nAccording to your request, GoodSync Support has merged\ntwo your accounts in the GoodSync Support System (GSSS):\n\"&{email_old};\" and \"&{email_new};\".\n\nPlease now use \"&{email_new};\" to login.\n\n--\nBest Regards,\nGoodSync Support\n&{GSSS_Signature};" GSSS_Signature "\n--------------\nGet the latest GoodSync news and help us spread the word! Follow us on:\nFacebook: http://facebook.com/GoodSync\ntwitter: http://twitter.com/GoodSync\n--------------\n" #------------------------------------------- #=== EmailGate strings # CAPTION_Enterprise "Enterprise" CAPTION_EmailGate "Email gate" CAPTION_EmailMessages "Email Messages" CAPTION_EmailTrash "Trashed messages" CAPTION_EmailPrivate "Private messages" CAPTION_EmailErased "Erased messages" CAPTION_EmailWhiteList "White list of email addresses" TEXT_NoMail "No email messages." BUTTON_CheckMail "check mail" BUTTON_CheckMailClearTrash "check mail + clear trash" BUTTON_DeleteSelected "selected -> trash" BUTTON_PrivateSelected "selected -> private" BUTTON_UndeleteSelected "undelete selected" LABEL_Ticket_DateSent "Date sent" ERR_MailNotFound "The requested email not found in the database. Probably it had been deleted by another operator.
Go to the Main Emgate page to see the actual email list." CONFIRM_DeleteMail "Do you really want to delete the mail "%1"?" CONFIRM_DeleteMails "Do you really want to delete the selected %1 messages?" CONFIRM_PrivateMails "Do you really want to move the selected %1 messages to Private folder?" CONFIRM_UndeleteMails "Do you really want to undelete the selected %1 messages?" CONFIRM_ClearTrash "The trash is to be cleared. Do you want to proceed?" LABEL_Navbar_Messages "Messages" LINK_Navbar_Inbox "Inbox" LINK_Navbar_Private "Private" LINK_Navbar_Trash "Trash" LINK_Navbar_Erased "Erased" LINK_Navbar_WhiteList "White list" LINK_MailPrivate "Private" LINK_MailSpam "Delete message" LINK_MailSpamGoNext "Delete&go next" LINK_AddToWhiteList "Add email to Whitelist" LABEL_ModifyMail "You may also:" LABEL_SelectTicket "Put the message to the ticket: " LABEL_NewMailTicket "[new]" LABEL_AttachedFilesEmgate "Attached file(s) - check the files to be put into the ticket:" LABEL_CopyTicketInfo "Copy short ticket info to clipoard." TEXT_SpamInfoNewMessages "Inbox" TEXT_SpamInfoFiltered "Filtered" TEXT_SpamInfoPossSpam "Possible spam" TEXT_SpamInfoSpam "Spam" TEXT_SettingsEmgateConfirm "Emgate: Ask confirmation on deleting/undeleting/moving to trash." MSG_WhiteListUpdatedOk "The Whitelist successfully updated." ERR_WhiteListUpdate "Cannot write whitelist file." MSG_WhiteListEmailAlreadyThere "The email
%1
is already in the Whitelist." MSG_WhiteListEmailAdded "The email
%1
successfully added to the Whitelist." BUTTON_CloseWindow "Close this window" #=== MailMessages legend shown to operator TEXT_Legend_Mail_Answered "Answered" TEXT_Legend_Mail_Plain "Seems good" TEXT_Legend_Mail_PossibleSpam "Possible Spam" TEXT_Legend_Mail_Spam "Spam" TEXT_Legend_Mail_SpamExe "Executable attachement" TEXT_Legend_Mail_White "White mail" #=== Ad Campaigns texts TEXT_RF_BlackFriday "[b]************ Black Friday Weekend Special ************[/b]\nGet a RoboForm license today and [b][c]Save 33%[/c].[/b] It's our\n[b]lowest price of the year[/b]. Sale ends 11/30/08. Click here to save:\nhttp://www.roboform.com/php/pums/rfprepay.php?buydirect=yes&dc=black&utm_source=rfss&utm_medium=email&utm_campaign=rf_blackfriday\n\n[b]***********************************************[/b]" TEXT_GS_BlackFriday "[b]************ Black Friday Weekend Special ************[/b]\nGet a GoodSync license today and [b][c]Save 33%[/c].[/b] It's our\n[b]lowest price of the year[/b]. Sale ends 11/30/08. Click here to save:\nhttp://www.goodsync.com/php/pums/rfprepay.php?buydirect=yes&dc=black&utm_source=gsss&utm_medium=email&utm_campaign=gs_blackfriday\n\n[b]***********************************************[/b]" # tss_en_English.rfs #==============================================================